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Congratulations, your unit’s warranty has been successfully registered.

Please be aware that you can always have access to your warranty records from your account.

Device Selection

IMPORTANT  : Please keep your invoice. It is necessary for all repairs or replacement covered by this warranty.

In accordance with our constant concern to improve customer satisfaction, we would appreciate your feedback on our products. We thank you in advance for completing this form.

Note: To be able to save your warranty registrations into your account, be sure to log into your account before completing a warranty registration. If you do not have an account, you can easily create one by clicking on "create an account" on the top menu of this page.

Model Number
Power
Colour
Date of purchase
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Contact

First Name
Address
City
Zip / Postal Code
Phone Number
Last Name
Address #2
Country
State / Province
Email

Contact information

Your contact information will be treated confidentially. No information will be given, sold or made available to any other organization.

In case of a product recall or other product notice, please indicate your preferred contact method :

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Form

* You can choose more than one answer

Where did you buy your Convectair unit ?
Name of the reseller
City
Other (Please specify)
What prompted you to select a Convectair unit
Other (Please specify)
How did you learn about Convectair?
Other (Please specify)
Why did you chose to buy a Convectair unit?
Other (Please specify)
Are you satisfied with the following items?
Packaging
Service given by the installer or dealer
Easy to use control panel
Installation Guide
Easy to find an installer or retailer
Performance of the unit
Did you do a wattage calculation before buying your device ?
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Warranty Conditions

What the warranty covers :

All defective material and manufacturing defects.

Length of warranty after initial purchase :

5 years for the element and 2 years for other parts and labour.  

Exception : The Allegro II model (#7305-7306-7307) has a 30 years warranty (element, parts and labour) and the Programmers and AWC are both guaranteed for 2 years only.

What Convectair will do :

Pay the repair costs in an authorized repair center, or at the company's discretion, provide replacement. Assume freight charges to ensure return to customer.

Service center :

Find the service center nearest you.

Purchase receipt :

For any repair or replacement covered by this warranty, you need proof of purchase, please keep your original invoice.

Miscellaneous costs :

Cost of transport to service center, pick-up and reinstallation of the defective item shall, in every case, be at customer's expense, and shall be his responsability.

What the warranty DOES NOT COVER :

All damage resulting from faulty installation, misuse, negligence or abuse, accidents, acts of God, or any other circumstance that is beyond Convectair's control. This also applies to all repairs carried out without Convectair's supervision, in addition, Convectair may not be held responsible for any damage caused to personnal property or real estate caused directly or indirectly by our products, even when such damage is due to a fault or defect in these appliances.

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