Convectair only accepts Visa and Mastercard as valid payment methods for online sales.
Orders are shipped only on business days.
Business days are Monday through Friday, except national holidays. Convectair does not deliver to PO boxes.
To see your current orders or previous purchases, please login to your account on our website www.convectair.ca and go to the « my orders » tab in your dashboard using your username and password. Under this tab you can also access your purchase invoice at any time.
To follow the progress of your order, please click on the « details » button next to your order. You will see your tracking number issued by the transport company. This number is also written on the email confirming your order was shipped.
Please note that during times of large volume orders, delivery times may lengthen. To inquire on these delivery times during these dates, please contact our Customer Service Department by phone at 1-800-463-6478 between 8:30 am and 17:00 (Eastern Time) Monday through Friday or send us an email to [email protected].
Convectair recommends that all its units be installed by a licensed electrician.
On your first order recap and purchase invoice, we will mention the three electricians that are closer to you. Please contact them to know how to install our units. For a complete list of our recommended installers, visit our «where to buy» map on our website.
Please note that once an order is shipped, it is not possible to cancel it. Shipping fees will apply. In such a case the client must then apply for a refund procedure for this purchase.
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