CONVECTAIR AND COVID-19 INFORMATION
In order to actively participate in stopping the spread of the COVID-19 virus Convectair is making some adjustments to its daily operations.
Our priority is to ensure the safety of our employees, customers and visitors. In the current context, we are implementing temporary measures to limit the risks of contagion and ensure a healthy working environment for our staff and our customers.
- Convectair asks to avoid any unnecessary visits to its offices. Please use phone calls and videoconference meetings (Ex: Skype) to reach us.
- Convectair’ s showroom is closed to the public until further notice.
- Convectair representatives are not traveling to meet any distributors or customers however, they remain available to answer phone calls and meetings can easily be carried out over videoconference.
If you must come to our offices, we ask you to notify us. Once at our offices, please follow the hygiene measures recommended by public health:
- Refrain from visiting us in if you have any of these symptoms: fever, cough or flu.
- Wash your hands when you walk into our offices.
- Cover your mouth and nose with the crease in your elbow or with a tissue if you cough or sneeze. Throw away the tissue immediately and wash your hands.
- Avoid direct contact for greetings, such as handshakes and favor the use of alternative practices.
WHAT DOESN'T CHANGE
Since we manufacture electrical heaters, we are still able to offer you quality products and service despite the above-mentioned changes.
- Our orders will be processed as usual.
- Our customer service and after-sales service are operating normally. You can reach them with the usual phone number (1-800-463-6478).
Nowadays it’s easy to maintain our activities remotely, simply by being connected from home. For instance, you could take the time at your disposal to perfect your knowledge.
- Surf our website www.convectair.ca.
- Ask your questions to our customer service team 1-800-463-6478.
- Prepare your next projects or make your follow ups with your Convectair sales representative.
- Use online shopping to prepare for your next renovations!
Thank you for your cooperation and understanding.