Warranty Registration

Select your product     

IMPORTANT :
Please keep your invoice. It is necessary for all repairs or replacement covered by this warranty.

We thank you for purchasing a Convectair product and hope it will provide you with years of confort. In line with our constant desire to improve customer satisfaction, we would like to know what you like best and least about our products, and to hear any comments you may have. Please take a minute to complete the following questions.

Model numbers :   

Please specify the wattage and color :
BB= white, BM= mimetic white, GR=greige, BCC = White Lily, BCL = Lava White, BEI = Ivory lacquer, BLE = Atoll blue, BLO = Deep blue, GRI = Grey quartz, MIR = Mirror, SAB = Golden sand, SEP = Astrakan black

Contact information        

Your contact information will be treated confidentially. No contact information will be given, sold or made available to any other organization.
In case of a product recall or other product notice,
please indicate your choice of contact methode :
by e-mail
by telephone
by regular mail

Survey
You can check more than one box
  1. Whom did you buy your Convectair unit from ?

Name of electrical contractor or dealer
        City:

Included in the purchase of the house

Other (specify) :



  1. What led you to choose a Convectair unit ?

Convectair reputation

Quality

Efficiency

Energy conservation

Price

Looks

Choice of Models

Other (specify) :

 
  1. How did you learn about Convectair Products ?

At a trade show

In a magazine

In a newspaper

Through a relative/friend

Through a master electrician

Through a store clerck

On the television or the radio

Other (specify) :



  1. Why did you decide to buy a Convectair unit ?

New construction

Renovation

Dissatisfied with old system

Supplementary heat

Other (specify) :


  1. How would you evaluate your Convectair unit ?
1
Very poor		 2
 		 3
 		 4
 		 5
Excellent

Packaging :

Instruction manual :

Ease of installation :

Ease of connection :

Ease of use of control panel :

Performance :


  1. Comments and suggestions :


Warranty conditions

What the warranty covers :
All defective material and manufacturing defects.
Length of warranty after initial purchase :
5 years for the element and 2 years for other parts and labour.
What Convectair will do :
Pay the repair costs in an authorized repair center, or at the company's discretion, provide replacement. Assume freight charges to ensure return to customer.
Service center :
To find the service center nearest you.
Purchase receipt :
For any repair or replacement covered by this warranty, you need proof of purchase, please keep your original invoice.
Miscellaneous costs :
Cost of transport to service center, pick-up and reinstallation of the defective item shall, in every case, be at customer's expense, and shall be his responsability.
What the warranty DOES NOT COVER :
All damage resulting from faulty installation, misuse, negligence or abuse, accidents, acts of God, or any other circumstance that is beyond Convectair's control. This also applies to all repairs carried out without Convectair's supervision, in addition, Convectair may not be held responsible for any damage caused to personnal property or real estate caused directly or indirectly by our products, even when such damage is due to a fault or defect in these appliances.